Privacy policy

Privacy Policy for Krafti (India)

This Privacy Policy explains how Krafti (the "Site", "we", "us", or "our") collects, uses, stores, and discloses your personal information when you visit, use our services, or make a purchase from thekrafti.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal, regulatory, or operational requirements. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other necessary steps as required under Indian law.

Information We Collect and How We Use It

Personal Information You Provide Directly

We collect personal information that you voluntarily provide to us when you use our Services, such as:

  • Contact Information: Name, email address, phone number, and postal address.
  • Order Information: Billing and shipping addresses, payment information, transaction details.
  • Account Information: Username, password, and other details to set up and maintain your account.
  • Customer Support Information: Any information you provide when contacting us for assistance.

You may choose not to provide certain information, but this may limit your ability to use specific features or services of the Site.

Automatic Collection of Information

We may automatically collect certain information when you interact with our Site, including:

  • Usage Data: Information about how you access and interact with the Site, such as IP address, browser type, device information, and usage patterns.
  • Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to analyze user interactions, improve functionality, and deliver personalized experiences. For more information on the cookies used by the Site, please refer to our Cookie Policy.

Information We Collect from Third Parties

We may obtain information about you from third-party service providers, such as:

  • Payment Processors: To process payments and manage transactions.
  • Service Providers: Companies that help us run the Site, process your orders, or assist with customer service.
  • Advertising and Marketing Partners: For marketing and promotional purposes.

We only collect personal information from third parties in accordance with applicable law and with your consent.

How We Use Your Personal Information

We use the personal information we collect for the following purposes:

  • To Provide Services: Process payments, fulfill orders, manage accounts, deliver customer support, and maintain a smooth user experience.
  • For Marketing and Advertising: To send promotional communications, tailor ads, and offer services you might be interested in.
  • To Enhance Security: To protect our services from fraud and other illegal activities and to ensure the integrity of your transactions and account.
  • For Legal Compliance: To comply with applicable legal obligations in India, including responding to legal requests, enforcing contracts, and protecting the rights and safety of our users.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site, analyze site usage, and personalize content and ads. Cookies are small text files placed on your device to collect information. You can manage cookie preferences through your browser settings. However, disabling cookies may affect some functionalities of the Site.

For more information on how we use cookies, refer to Shopify’s Cookie Policy.

How We Disclose Your Personal Information

We may share your personal information with third parties in the following situations:

  • Service Providers: We may disclose your information to vendors who provide services on our behalf, such as payment processors, fulfillment partners, cloud storage providers, customer support services, and marketing agencies.
  • Business and Marketing Partners: We may share information with trusted partners for joint marketing or promotional activities.
  • Legal and Regulatory Compliance: We may disclose personal information to comply with applicable laws, respond to legal requests, protect our rights, and enforce our terms of service.
  • Business Transfers: In the event of a business merger, acquisition, or bankruptcy, your personal information may be transferred or shared with the acquiring company.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies before sharing any personal information with them. Our inclusion of such links does not imply endorsement of their content.

Children's Privacy

The Services are not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such data.

Data Security and Retention

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no security system is completely foolproof, and we cannot guarantee absolute security.

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Rights and Choices

In accordance with Indian data protection laws, you have the following rights regarding your personal information:

  • Right to Access: You can request details about the personal information we hold about you and how it is being used.
  • Right to Correct: You can request that we correct any inaccuracies in your personal information.
  • Right to Delete: You may request that we delete your personal information, subject to applicable legal requirements.
  • Right to Object: You can object to the processing of your personal information in certain circumstances.
  • Right to Portability: You may request a copy of your personal information in a commonly used, machine-readable format and request that we transfer it to another provider.

To exercise any of these rights, please contact us using the contact details below.

International Data Transfers

If you are accessing our Site from outside India, please note that your personal information may be transferred, processed, and stored in India or other countries where we have operations or engage third-party service providers. We take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy, including compliance with applicable data protection laws.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: hello@thekrafti.com